INSURANCE ACCEPTED
Insurance Accepted For Medical Weight Loss & Hormone Therapy
New Viva MD in Chandler, AZ accepts most major insurance plans for physician-supervised weight management and hormone replacement therapy — including Aetna, Cigna, UHC, BCBS Arizona, Banner Aetna, Arizona Foundation, and Medicare. We verify your benefits before your first visit so there are no surprises.
Board-Certified Physician
Evidence-Based Care
Chandler, AZ
Free Insurance Verification
Board-Certified Physician
GLP-1 & Hormone Experts
Prior Auth Assistance
Chandler, AZ · East Valley
Find Out If We're InNetwork With Your Plan
Navigating health insurance shouldn’t be a barrier to the care you need. At New Viva MD, our team does the hard work for you — we contact your insurance carrier directly, review your specific benefits, and explain exactly what’s covered before your first appointment.
We accept PPO plans from Aetna (including Aetna Meritain), Banner Aetna, Cigna, United Healthcare, Blue Cross Blue Shield of Arizona, Arizona Foundation, and Medicare for qualified weight management and hormone therapy visits and lab work.
1
Submit Your Information
Fill out the quick form with your insurance card details — it takes under 2 minutes.
2
We Contact Your Carrier
Our team verifies your eligibility, deductible status, copays, and GLP-1 or HRT coverage criteria.
3
We Explain Your Benefits Clearly
You'll receive a clear summary of what's covered — before you schedule, before you spend a dollar.
4
Schedule Your Appointment
Start your personalized weight loss or hormone therapy plan with full confidence in your coverage.
Same-Day Verification Available
Call us directly at (480) 331-4316 for same-day insurance verification and appointments. We're here Monday–Friday during regular business hours.
Physician-Led Care That Works With Your Insurance
We’re not a quick-fix clinic. We’re a board-certified physician practice in Chandler, AZ dedicated to evidence-based weight management and hormone therapy — with in-network access to the plans that matter most in Arizona.
Board-Certified Physician
Every treatment plan is supervised by a licensed, board-certified medical doctor — not a nurse practitioner or online algorithm.
GLP-1 Specialists
We specialize in semaglutide (Ozempic/Wegovy) and tirzepatide (Mounjaro/Zepbound) — and we help you navigate insurance coverage for these medications.
Hormone Therapy Experts
Comprehensive hormone evaluation and management for women in perimenopause or menopause, and men with diagnosed low testosterone.
Comprehensive Lab Work
In-depth metabolic panels, hormone panels, and diagnostic labs — most covered by insurance as part of your medical evaluation.
Prior Auth Assistance
Our team handles prior authorization paperwork for GLP-1 medications and hormone treatments on your behalf.
Local to East Valley
Located in Chandler with patients from Gilbert, Mesa, Tempe, Scottsdale, Ahwatukee, Queen Creek, Phoenix, and Glendale.
Long-Term Partnership
We build ongoing relationships — monthly check-ins, medication adjustments, and lab monitoring for lasting results.
Insurance-First Approach
We verify your benefits before your visit and set clear expectations so you can focus on your health, not billing surprises.
Insurance Carriers We Work With
We’re in-network with major insurance carriers in Arizona for physician-supervised weight management and hormone replacement therapy. Click any carrier to learn more about your specific coverage.
Aetna PPO
Including Aetna Meritain Plans
Weight Loss
HRT
GLP-1
Lab Work
New Viva MD accepts Aetna PPO plans — including Aetna Meritain — for physician-supervised weight management visits and comprehensive metabolic lab work in Chandler, AZ. Office consultations, lab panels, and GLP-1 medication management (when plan criteria are met) can all be billed through your Aetna benefits.
Aetna PPO benefits also apply to hormone replacement therapy consultations for women navigating perimenopause or menopause, and for men with diagnosed low testosterone. FDA-approved
hormone medications are often covered when medically necessary; bioidentical or compounded hormone formulations are typically billed as cash pay, regardless of carrier.
We verify Aetna eligibility, deductibles, and GLP-1 prior authorization criteria before your first appointment — serving patients in Chandler, Gilbert, Mesa, Tempe, Scottsdale, and across the East Valley.
Banner Aetna
Arizona Regional PPO Plan
Weight Loss
HRT
GLP-1
East Valley
Banner Aetna is one of the most common PPO plans among our Chandler and East Valley patients. New Viva MD accepts Banner Aetna for physician-supervised weight management — including office consultations, comprehensive metabolic labs, and GLP-1 medication oversight when plan criteria are satisfied.
Banner Aetna benefits also apply to hormone replacement therapy consultations and hormone panel lab work for women experiencing perimenopause or menopause symptoms, and for men with clinically diagnosed low testosterone. FDA-approved hormone medications may be covered when medically necessary; bioidentical or compounded formulations are typically cash pay.
As a locally-rooted Arizona plan, Banner Aetna coverage is particularly relevant for patients coming to us from Gilbert, Mesa, Chandler, and the broader East Valley.
Cigna PPO
Open Access Plus & PPO Plans
Weight Loss
HRT
Semaglutide
Tirzepatide
New Viva MD accepts Cigna PPO plans for Chandler patients seeking physician-supervised weight management. Cigna benefits typically apply to office visits, metabolic lab work, and GLP-1 medication management — including semaglutide (Ozempic/Wegovy) and tirzepatide (Mounjaro/Zepbound) — when plan-specific BMI or comorbidity criteria are met.
Cigna PPO coverage also extends to hormone replacement therapy consultations and hormone panel labs for menopause-related symptoms in women and clinically diagnosed low testosterone in men. FDA-approved hormone medications may be covered with documented medical necessity; bioidentical or compounded formulations are generally considered cash pay across all Cigna plans.
We verify Cigna eligibility and GLP-1 prior authorization requirements before every new patient visit — no guesswork, no billing surprises for patients in Chandler, Tempe, Scottsdale, and Phoenix.
United Healthcare
UHC Choice Plus & UHC PPO Plans
Weight Loss
Hormone Therapy
GLP-1
Labs
United Healthcare PPO members in Chandler and the East Valley can use their plan at New Viva MD for physician-supervised weight management, including medical evaluations, metabolic lab panels, and GLP-1 medication management when UHC’s coverage criteria — typically BMI ≥30 or BMI ≥27 with a documented comorbidity — are met.
UHC PPO benefits also apply to hormone replacement therapy visits, including consultations and hormone panel labs for women experiencing perimenopause or menopause symptoms, and for men with a confirmed diagnosis of low testosterone (hypogonadism). FDA-approved hormone medications may be covered when medically necessary; bioidentical or compounded hormone formulations are generally not covered by UHC plans and are billed as cash pay.
We manage UHC eligibility verification and prior authorization for GLP-1 medications before your first appointment — serving patients from Gilbert, Mesa, Ahwatukee, Queen Creek, and across Maricopa County.
BCBS Arizona
Blue Cross Blue Shield of Arizona
Weight Loss
HRT
Wegovy
Zepbound
New Viva MD accepts Blue Cross Blue Shield of Arizona PPO plans for Chandler patients pursuing physician-supervised medical weight loss. BCBS AZ benefits typically apply to initial consultations, comprehensive metabolic labs, and ongoing weight management visits; GLP-1 medication coverage (Wegovy, Zepbound) depends on your specific plan design and whether you meet BMI and health-condition criteria.
BCBS AZ coverage also extends to hormone replacement therapy consultations and hormone panel labs for women experiencing perimenopause or menopause, and for men with diagnosed low testosterone. FDA-approved hormone medications may be covered when medically necessary; bioidentical or compounded formulations — pellets, custom creams — are generally not covered by any Blue Cross Blue Shield plan and are billed as cash pay.
We verify BCBS AZ eligibility and benefits proactively, and we assist with prior authorization where required — serving patients in Chandler, Scottsdale, Glendale, Phoenix, and the entire East Valley.
Verify My BCBS Plan
Arizona Foundation for Medical Care
Weight Loss
HRT
GLP-1
Lab Work
New Viva MD accepts Arizona Foundation insurance for Chandler-area patients seeking physician-supervised weight management. Because Arizona Foundation plan designs vary more than national PPO carriers, our team performs an individualized benefit check for every patient — covering office visits, lab work, and GLP-1 medication coverage based on your specific plan.
Arizona Foundation benefits can also apply to hormone replacement therapy consultations and hormone panel lab work for women navigating perimenopause or menopause, and for men with documented low testosterone. FDA-approved hormone medications may be covered when medically necessary; bioidentical or compounded formulations are typically considered cash pay, regardless of plan.
We verify Arizona Foundation eligibility before your first visit and explain your specific benefits clearly — serving patients from Chandler, Ahwatukee, Queen Creek, Gilbert, and surrounding communities.
Medicare
Traditional Medicare · Medicare Advantage
Weight Management
Hormone Therapy
Coverage Varies
New Viva MD accepts Medicare for eligible patients in Chandler seeking physician-supervised weight management and related medical services. Medicare’s coverage rules differ significantly from commercial PPO plans: intensive behavioral therapy for obesity may be covered under specific eligibility criteria, but GLP-1 medications (Ozempic, Wegovy, Mounjaro) prescribed solely for weight loss are generally not covered under Part D — though the same medications may be covered when prescribed for an approved diagnosis, such as type 2 diabetes.
For hormone therapy, Medicare can cover medically necessary office visits and lab work — for example, testosterone therapy for a diagnosed case of hypogonadism, or evaluation of menopausal symptoms. However, hormone optimization sought primarily for wellness or anti-aging purposes, and bioidentical or compounded formulations, are typically not covered and are billed as cash pay.
Medicare coverage is highly plan- and diagnosis-specific. We verify your eligibility and benefits before your first visit so you have a clear picture of your out-of-pocket costs — serving Medicare patients in Chandler, Mesa, Tempe, and across the East Valley.
Verify Your Insurance in Minutes — At No Cost to You
Don’t let uncertainty about coverage stop you from getting the care you deserve. Our team verifies your benefits and answers your questions before you commit to anything.
Physician-Supervised Medical Weight Loss Covered by Insurance
What Insurance Can Cover
Medical weight loss is different from commercial diet programs — it's a physiciansupervised, evidence-based approach to treating obesity as a chronic medical condition. Many insurance plans recognize this distinction and provide benefits for:
- Initial physician consultation and medical evaluation
- Comprehensive metabolic and lab panels (blood glucose, HbA1c, lipids, thyroid)
- Ongoing weight management office visits
- GLP-1 medication management visits (semaglutide, tirzepatide)
- Body composition analysis and metabolic assessment
- Nutrition counseling as part of a physician-supervised plan
- Prior authorization assistance for GLP-1 medications
Note: Coverage for GLP-1 medications (Ozempic, Wegovy, Mounjaro, Zepbound) varies significantly by plan and typically requires meeting specific BMI thresholds (usually BMI ≥30, or ≥27 with a documented comorbidity such as type 2 diabetes, hypertension, or sleep apnea) and sometimes prior authorization.
Conditions We Treat
Our board-certified physician treats the underlying metabolic and medical conditions that drive weight gain — not just the number on the scale:
- Obesity (BMI ≥30) and overweight with comorbidities (BMI ≥27)
- Metabolic syndrome and insulin resistance
- Type 2 diabetes and prediabetes
- Polycystic ovarian syndrome (PCOS)
- Hypothyroidism contributing to weight gain
- Non-alcoholic fatty liver disease (NAFLD)
- Hypertension and cardiovascular risk reduction
- Sleep apnea related to excess weight
Serving weight loss patients from Chandler, Gilbert, Mesa, Tempe, Scottsdale, Phoenix, Ahwatukee, Queen Creek, and Glendale, AZ.
GLP-1 Medications & Insurance
Semaglutide (Ozempic, Wegovy) and tirzepatide (Mounjaro, Zepbound) are the most clinically significant advances in obesity treatment in decades. We specialize in GLP-1 medication management and help navigate the insurance landscape for these medications:
Wegovy (semaglutide for weight loss):
Covered by some Aetna, BCBS AZ, UHC, and Cigna plans when BMI criteria are met
Ozempic (semaglutide for diabetes):
Often covered with a Type 2 diabetes diagnosis
Zepbound (tirzepatide for weight loss):
Coverage expanding across major carriers in 2024–2025
Mounjaro (tirzepatide for diabetes):
Usually covered with documented Type 2 diabetes
Prior Authorization for Weight Loss
Many insurance plans require prior authorization before covering GLP-1 medications. Our office handles this process on your behalf:
- Documenting medical necessity with clinical records
- Submitting prior auth requests to your carrier
- Following up on approval status
- Assisting with appeals if initially denied
Hormone Therapy for Women & Men — Insurance Accepted
Women's Hormone Therapy
We provide comprehensive hormone evaluation and management for women navigating perimenopause, menopause, and related hormonal changes. Insurance benefits (Aetna, Cigna, UHC, BCBS AZ, Banner Aetna, Arizona Foundation) can apply to:
- Initial hormone consultation and physician evaluation
- Comprehensive hormone panel lab work (estradiol, progesterone, FSH, TSH, testosterone)
- Perimenopause and menopause diagnosis and management
- FDA-approved HRT medications (patches, gels, oral formulations) when medically necessary
- Ongoing follow-up visits and lab monitoring
Symptoms we address: hot flashes · night sweats · weight gain · brain fog · low libido · sleep disturbances · mood changes · vaginal dryness · bone density concerns
Men's Hormone Therapy (TRT)
Low testosterone (hypogonadism) is a diagnosable medical condition covered by most major insurance plans when properly documented. At New Viva MD, our physician evaluates and treats men experiencing symptoms of androgen deficiency, with insurance benefits that can apply to:
- Initial TRT consultation and comprehensive medical evaluation
- Testosterone level testing and full male hormone panel
- Testosterone replacement therapy (injections, gels, patches)
- Monitoring labs (testosterone levels, hematocrit, PSA, metabolic panel)
- Ongoing TRT management and medication adjustments
Symptoms we address: fatigue & low energy · muscle loss · unexplained weight gain · erectile dysfunction · low libido · brain fog · depression · poor sleep · reduced workout recovery
Insurance tip: TRT is most commonly covered when testosterone levels are clinically low (typically <300 ng/dL) and symptoms are documented. We handle the clinical documentation needed for insurance approval.
Your Path from Insurance Question to Treatment
We’ve streamlined the insurance and onboarding process so you can focus on your health, not paperwork.
1
Submit Verification Request
Fill out our secure online form or call us directly.
2
We Verify Your Benefits
We contact your carrier and review your specific plan details.
3
Benefits Explained Clearly
We call or email you with a plainlanguage summary of your coverage.
4
Medical Evaluation
Your board-certified physician reviews your health history and goals.
5
Personalized Treatment Plan
Begin your evidence-based weight loss or hormone therapy program.
Frequently Asked Questions
Weight Loss Medication FAQs
Does New Viva MD accept Aetna insurance in Chandler, AZ?
Yes. New Viva MD accepts Aetna PPO plans, including Aetna Meritain, for both physician-supervised weight management and hormone replacement therapy office visits and lab work in Chandler, AZ.
Does Cigna cover semaglutide or tirzepatide?
Some Cigna PPO plans cover semaglutide (Ozempic/Wegovy) or tirzepatide (Mounjaro/Zepbound) when BMI and health criteria are met. Coverage is planspecific — we verify this individually for every patient.
Does Medicare cover GLP-1 medications for weight loss?
Generally not when prescribed solely for weight loss. The same medications may be covered under Medicare Part D when prescribed for an approved diagnosis such as type 2 diabetes. We verify Medicare coverage before your appointment.
Does Banner Aetna cover hormone therapy in Chandler?
Yes. Banner Aetna PPO benefits apply to HRT consultations and hormone labs at New Viva MD. FDA-approved hormone medications may be covered with documented medical necessity; bioidentical formulations are typically cash pay.
Does insurance cover weight loss injections like Wegovy or Zepbound?
Coverage for Wegovy (semaglutide) and Zepbound (tirzepatide) depends on your specific plan and typically requires meeting BMI criteria or documented comorbidities. New Viva MD verifies this as part of your free insurance check.
Does insurance cover low testosterone treatment (TRT)?
Most PPO plans — including Aetna, Cigna, UHC, BCBS AZ, Banner Aetna, and Arizona Foundation — cover testosterone replacement therapy when testosterone is clinically low and symptoms are documented. We assist with the clinical documentation needed for coverage approval.
Does insurance cover menopause treatment in Chandler, AZ?
Yes. Aetna, Cigna, UHC, BCBS AZ, Banner Aetna, Arizona Foundation, and Medicare can all apply to menopause-related consultations and hormone lab work when medically indicated. FDA-approved HRT medications may be covered; bioidentical/compounded formulations are typically cash pay.
Who takes Aetna Meritain for weight loss treatment in Chandler?
New Viva MD accepts Aetna Meritain for physician-supervised weight management in Chandler, AZ. Aetna Meritain benefits typically apply to office visits, lab work, and GLP-1 medication management when criteria are met.
Does Aetna cover Ozempic or Mounjaro for weight loss in Arizona?
Coverage varies by plan and typically requires meeting BMI or documented comorbidity criteria. Our office verifies GLP-1 coverage and handles prior authorization before your first visit.
Does Blue Cross Blue Shield of Arizona cover hormone replacement therapy?
BCBS AZ PPO plans can apply to HRT consultations and hormone panel lab work. FDA-approved hormone medications may be covered when medically necessary; bioidentical or compounded formulations are typically cash pay.
Who accepts United Healthcare for weight loss in Chandler?
New Viva MD accepts United Healthcare PPO plans for physician-supervised medical weight loss, including GLP-1 medication management, in Chandler, AZ. We serve UHC patients from across the East Valley.
How do I verify my insurance with New Viva MD?
Fill out the insurance verification form on this page or call our office at (480) 331-4316. We verify your benefits directly with your carrier and provide a clear explanation of your coverage before your first visit.
Does New Viva MD accept Arizona Foundation insurance?
Yes. New Viva MD accepts Arizona Foundation insurance for physiciansupervised weight management and hormone replacement therapy in Chandler, AZ. We verify Arizona Foundation benefits individually for each patient.
What is prior authorization and does New Viva MD handle it?
Yes. New Viva MD accepts Arizona Foundation insurance for physiciansupervised weight management and hormone replacement therapy in Chandler, AZ. We verify Arizona Foundation benefits individually for each patient.
Does Cigna cover hormone replacement therapy in Chandler?
Cigna PPO can apply to HRT visits and hormone panel labs at New Viva MD. FDA-approved hormone medications may be covered with documented medical necessity. Bioidentical or compounded formulations are generally considered cash pay across Cigna plans.
Do you serve patients from Gilbert, Mesa, Tempe, and Scottsdale?
Yes. While our clinic is located in Chandler at 2390 W Ray Rd #1, we serve patients from Gilbert, Mesa, Tempe, Scottsdale, Phoenix, Ahwatukee, Queen Creek, Glendale, and across the East Valley and Maricopa County.
Serving All of Arizona
Prescription Weight Loss Medications Available Across Arizona
New Viva MD serves patients throughout the Phoenix metropolitan area and all of Arizona. Whether you live in Chandler, Scottsdale, Queen Creek, or across the state, Dr. Arpita Surkunte, MD provides physician-supervised prescription weight loss care — including GLP-1 medications, insurance verification, and ongoing management.
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
New Viva MD Weight Loss
2390 W Ray Rd #1, Chandler, AZ 85224
(480) 331-4316
Take the First Step
Schedule Your Weight Loss Consultation Today
Discover which prescription weight loss medication is right for you. Dr. Arpita Surkunte, MD — board certified in Internal Medicine and Obesity Medicine — will evaluate your health history, labs, goals, and insurance coverage to build a personalized treatment plan.